JIGGLZ

Terms of Use

Last updated: 1 November 2026 · Version 1.0

1. Definitions

In these Terms, unless the context requires otherwise:

• "Site" means the website at jigglz.co.za, including all pages, subdomains, content and functionality.
• "we", "us", "our" means Jigglez Jello Art (Pty) Ltd, as identified in Clause 2.
• "you", "your" means the person accessing or using the Site.
• "Customer" means a person or entity who submits an enquiry, requests a quotation, places an order, or otherwise engages with us through the Site or in connection with it.
• "Products" means jello cakes, jello art, dessert products, custom party cakes and any other goods or food items supplied by us.
• "Services" means cake design services and any other services supplied by us.
• "Quotation" means any price, estimate, budget indication or pricing information provided by us, however communicated.
• "Data Protection Laws" means, collectively and as may be applicable, the Protection of Personal Information Act 4 of 2013 ("POPIA") and any regulations or codes of conduct made under it, together with (where applicable) the EU General Data Protection Regulation (Regulation (EU) 2016/679) ("GDPR") and any other applicable data protection or privacy legislation in force in any relevant jurisdiction from time to time. Further detail is set out in our Privacy Policy.
• "CPA" means the Consumer Protection Act 68 of 2008 of the Republic of South Africa.
• "ECTA" means the Electronic Communications and Transactions Act 25 of 2002 of the Republic of South Africa.
• "E&OE" means "errors and omissions excepted", as set out in Clause 5.

2. Who we are

The Site at jigglz.co.za is owned and operated by Jigglez Jello Art (Pty) Ltd, a private company incorporated in the Republic of South Africa:

• Registered name: JIGGLEZ JELLO ART (PTY) LTD
• Registration number: 2026 / 840265 / 07
• Registration date: 21 October 2026
• Business start date: 21 October 2026
• Enterprise type: Private Company
• Enterprise status: In Business
• Financial year end: February
• Memorandum of Incorporation: Standard (COR15.1A)
• Main business / main object: Business activities not restricted
• Registered address: 39 Maxie Street, Port Owen, Velddrif, Western Cape, 7365, South Africa
• Location of records: 39 Maxie Street, Port Owen, Velddrif, Western Cape, 7365, South Africa
• General contact: orders@jigglz.co.za
• Compliance contact: legal@jigglz.co.za

"Jigglz" is the brand under which Jigglez Jello Art (Pty) Ltd markets its jello cakes, jello art and dessert products. References to "we", "us" and "our" in these Terms are to Jigglez Jello Art (Pty) Ltd.

Our designated company officer responsible for matters arising from these Terms, including compliance, data protection and legal enquiries, is Lèlanie Pool, contactable at legal@jigglz.co.za.

3. Acceptance of these Terms

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, you must not use the Site in any direct or indirect manner.

If you use the Site on behalf of a company or other legal entity, you, as the user, represent that you have the authority to bind that entity, and "you" refers to that entity.

These Terms are published in accordance with section 43 of ECTA and, where applicable, the disclosure requirements of the CPA.

4. Use of the Site

You may browse the catalogue, read our pages, and submit requests for your own parties, events and projects. You must not:

• disrupt, interfere with, or attempt to disrupt or interfere with the Site, its infrastructure, or its security;
• copy, scrape, harvest, or reproduce the Site in bulk using automated tools, crawlers, bots, or similar means;
• misuse the contact form, subscription form, or any other communication channel;
• use the Site for any unlawful purpose, or in breach of any applicable law or regulation;
• attempt to gain unauthorised access to any part of the Site or its systems;
• introduce viruses, malware, or any other harmful code;
• frame, mirror, or otherwise incorporate the Site or any part of it into another website without our prior written consent.

We reserve the right to restrict, suspend, or terminate your access to the Site at any time, without notice, if we reasonably believe these Terms have been breached.

5. Errors and Omissions Excepted (E&OE)

This Clause governs all information displayed on the Site, all Quotations, and all other communications we make in connection with the Products and Services. It defines and applies the principle of errors and omissions excepted (E&OE), in all instances, without limitation.

5.1 Scope of application

All information on the Site, and all information provided by us in any Quotation or communication — whether through the Site, by email, by WhatsApp, by telephone, or in person — is provided errors and omissions excepted (E&OE). This applies without limitation to:

• ingredients, allergens, flavour descriptions and product composition;
• colours, tones, finishes, decorative elements and design illustrations;
• photographs, images, renders and illustrations;
• sizes, weights, portion yields and dimensions;
• stock levels, availability, lead times and delivery times; and
• prices, price indications and Quotations.

5.2 No warranty of accuracy

We take reasonable care to ensure the accuracy of the information we publish. However, given the volume and nature of that information, errors, inaccuracies and omissions may occur. We do not warrant that any information on the Site, or in any Quotation or communication, is accurate, complete, current, or free from error.

We reserve the right to correct any error, inaccuracy or omission at any time, without notice, and without liability.

5.3 Verification by you

You must not rely on any information on the Site, or in any Quotation or communication, as the sole basis for any decision to purchase, consume, serve, or use any Product or Service. You must verify all material information with us in writing before placing an order.

5.4 No contract until written confirmation

No contract of sale comes into existence until we have confirmed the order in writing. Until we issue a written order confirmation, no price, quotation, image, specification, indication of availability, or other information is binding on us, and we may decline or cancel any enquiry or order at our discretion in accordance with Clause 7.5.

5.5 Quotation validity

A Quotation is valid for the period stated in it, or if no period is stated, for seven (7) calendar days from the date of issue. After that period, the Quotation lapses and a fresh Quotation must be requested.

A Quotation is subject to the availability of stock and to any change in the cost of ingredients, packaging, transport, labour, duties, taxes, exchange rates, or other input costs between the date of the Quotation and the date of order confirmation.

5.6 Information supplied by you

Where a Quotation, order confirmation or any other communication is based on quantities, specifications, dates, event details, or other information supplied by you, we rely on that information in good faith. We are not responsible for any error, inaccuracy or omission in information supplied by you, and any resulting Quotation or order confirmation will be adjusted accordingly.

Where a Quotation is expressed to be an estimate, it is an estimate only. Final pricing will be confirmed on and at the time of order.

5.7 Variation in jello products

Jello cakes and jello art are hand-made. No two pieces are ever exactly identical. Images are for illustrative purposes only, screens vary, and the appearance of a Product in a photograph or on a screen may differ from the physical Product. You must confirm your design, colours and decorative elements with us in writing before placing an order.

Colour, tone, translucency, set, pattern, decoration and finish may vary between batches. Such variation is inherent in the hand-made and perishable nature of the Product and does not constitute a defect.

5.8 Reporting errors

If you become aware of any error or omission on the Site, please notify us at legal@jigglz.co.za so that we can inspect same and attend to a correction if necessary. Our inspection of any reported error, omission or defect, whether on the Site or in respect of any Product, is not an admission of liability.

6. Products, ingredients and allergens

Our Products are food items. By placing an order, you acknowledge and agree that:

6.1 Ingredients and allergens

Our jello cakes and jello art may contain, or may have been prepared in a kitchen that handles, one or more of the following: gelatine (or a vegetarian substitute), water, sugar, flavouring, colourants, citric acid, dairy, eggs, gluten, soy, nuts and other tree nuts. You are responsible for checking the ingredient and allergen information of any Product before ordering, and for informing us of any allergy or dietary requirement at the time of ordering. We cannot guarantee that any Product is free from a particular allergen.

6.2 Refrigeration and perishability

Jello products are perishable. Unless otherwise stated in writing, Products must be refrigerated at all times after collection or delivery, must be consumed within the period stated on the packaging or order confirmation, and must not be exposed to direct heat or sunlight. We are not liable for any loss, spoilage, illness or damage arising from failure to observe storage, handling or consumption instructions after delivery.

6.3 Colours and decorations

Colours and decorative elements may vary from photographs and from previous orders. Where a specific colour match is critical, you must request and approve a sample or photograph in writing before the order is confirmed.

6.4 Bespoke and custom products

Bespoke, custom-designed, personalised and cut-to-size Products are made specifically for you and cannot be resold. You must satisfy yourself as to design, colours, allergens, size and quantity before the order is confirmed.

7. Quotations, prices, taxes and payment

This Clause deals with the commercial terms of quotations and payment. It operates together with, and is subject to, Clause 5 (E&OE).

7.1 Prices are provided on request

The Site may not display prices. Prices are provided upon request. A request for pricing is not an order, and no contract is formed by the provision of a price or Quotation.

7.2 Taxes, duties and additional costs

Unless expressly stated otherwise in writing, all prices and Quotations are exclusive of:

• value-added tax (VAT) and any other applicable taxes;
• delivery, packaging, transport and courier costs;
• custom design, decoration, topper or personalisation fees; and
• any permit, licence, or regulatory fee.

Such amounts are payable by you in addition to the price, unless expressly agreed otherwise in writing.

7.3 Currency and payment

Unless otherwise agreed in writing, all prices are quoted in South African Rand (ZAR). Payment must be made by the method and within the period stated in the order confirmation. Where payment is made in a different currency, any exchange loss, bank charge, or conversion cost is for your account.

We reserve the right to require a deposit or full prepayment before preparing or dispatching any order. Where payment is not made by the due date, we reserve the right to:

• suspend or cancel the order, without liability;
• charge interest on the overdue amount at the rate stated in the order confirmation, or if no rate is stated, at a reasonable commercial rate; and
• recover all costs of enforcement, including legal costs on the attorney-and-client scale.

7.4 Variation of orders

Any variation to an order must be agreed by us in writing. We reserve the right to charge for any variation, and to adjust delivery times and preparation times accordingly.

7.5 Right to decline or cancel

We reserve the right, at our discretion, to decline any enquiry, request or order, and to cancel any order (with a full refund of any amount paid in respect of it) where:

• the Product is no longer available;
• a material error or omission has occurred in the Quotation or order confirmation;
• the price would need to be adjusted due to a change in input costs;
• the requested design or dietary requirement cannot reasonably be accommodated;
• we are unable to verify your identity, authority, or ability to pay;
• we are required to do so by law or by a competent authority.

8. Stock, availability, delivery and collection

Stock levels, preparation times and delivery times displayed on the Site, or provided in any Quotation or correspondence, are indicative only and are subject to Clause 5 (E&OE). They do not constitute a guarantee of availability or of any particular delivery date.

Delivery and preparation times may be affected by factors beyond our reasonable control, including ingredient shortages, supplier delays, transport disruptions, load-shedding, adverse weather and force majeure events as described in Clause 16. We will use reasonable endeavours to keep you informed of any material delay, but we are not liable for any delay or for any loss arising from it, except as required by law.

8.1 Delivery, risk and title

Unless otherwise agreed in writing:

• Delivery is complete when the Products are handed over at the delivery address stated in the order confirmation, or collected by you or your representative.
• Risk in the Products passes to you on delivery or collection.
• Title in the Products passes to you only upon receipt by us of payment in full, in cleared funds, of the price and all other amounts due.
• You must inspect the Products on delivery or collection and notify us in writing of any shortage, damage, defect or incorrect item within four (4) hours of delivery or collection. If you do not, the Products will be deemed to have been accepted, save in respect of any latent defect that could not reasonably have been discovered on inspection.

8.2 Storage after delivery

You are responsible for the correct storage and handling of the Products after delivery or collection. See Clause 6.2. We are not liable for any loss, spoilage, illness or damage arising from incorrect storage, handling or use of the Products after delivery.

9. Orders and formation of contract

An order is formed only when we issue a written order confirmation. The order confirmation, together with these Terms and any written Quotation expressly incorporated into it, constitutes the entire agreement between us in respect of that order.

10. Cancellation and returns

10.1 Cancellation by you

Once an order has been confirmed in writing, it may not be cancelled by you without our prior written consent. Where we agree to a cancellation, we reserve the right to charge:

• any costs already incurred by us, including ingredients, packaging, labour, transport, and supplier charges;
• a reasonable administration fee; and
• any amount required by our suppliers.

10.2 Returns

Because our Products are perishable food items, returns are accepted only where the Products are defective, or where we have delivered Products materially different from those confirmed in the order confirmation. In such cases, you must notify us in writing within four (4) hours of delivery or collection and provide photographic evidence. We will, at our election, replace or refund the affected Products. This Clause does not limit any right you may have under the CPA or any other applicable consumer protection law.

10.3 Bespoke and custom Products

Bespoke, custom-designed, personalised, cut-to-size and special-order Products are not returnable, save where they are defective on delivery. This is because such Products cannot be resold and are perishable. Please satisfy yourself as to design, colours, allergens, size and quantity before ordering.

11. Consumer rights

Nothing in these Terms excludes, restricts or modifies any right or remedy you may have under the CPA, ECTA, or any other mandatory consumer protection law of South Africa or of your country of residence, that cannot lawfully be excluded, restricted or modified.

Where you deal with us as a consumer, you may have the following rights under the CPA and other applicable law:

• the right to receive goods that are of good quality, in good working order and free of defects;
• the right to cancel a transaction in certain circumstances, including under section 20 of the CPA (cooling-off period following direct marketing), subject to the exclusions in that section;
• the right to return defective goods and to receive a repair, replacement or refund, in accordance with section 56 of the CPA; and
• the right to complain to the National Consumer Commission or the Consumer Goods and Services Ombud, where applicable.

Where you deal with us as a consumer and you are resident in the European Union, you may have a right of withdrawal within fourteen (14) days of delivery. This right does not apply to:

• goods made to your specifications or clearly personalised (including bespoke and custom-designed Products);
• goods that are liable to deteriorate or expire rapidly (including all jello Products); and
• goods that have been consumed, used, or altered after delivery.

To exercise any consumer right, contact us at legal@jigglz.co.za.

12. Intellectual property

All text, photographs, images, graphics, logos, designs, drawings, product photographs and other content on the Site belong to Jigglez Jello Art (Pty) Ltd or its suppliers, and are, where applicable, protected by copyright, trade mark and other intellectual property laws.

You must not reproduce, distribute, modify, display, publish, licence, create derivative works from, or otherwise exploit any content on the Site, in whole or in part, without our prior written permission.

Nothing in these Terms grants you any right, title or interest in or to any of our intellectual property.

13. Newsletter and communications

If you subscribe to our newsletter or opt in to receive special offers, we will send you marketing communications in accordance with your preferences and applicable law, including POPIA and section 11 of ECTA. You may unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us at legal@jigglz.co.za. We will action your request promptly and in any event within 30 days.

Marketing communications are subject to Clause 5 (E&OE) in respect of any pricing, product, availability or other information contained in them.

For details on how we handle your personal data in connection with newsletters, please see our Privacy Policy, which is issued in terms of POPIA.

14. Disclaimer of warranties

The Site is provided "as is" and "as available", without warranty of any kind, express or implied, to the fullest extent permitted by law, including but not limited to any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

• the Site will be uninterrupted, timely, secure or error-free;
• the information on the Site is accurate, complete or current (see Clause 5);
• any defect in the Site will be corrected; or
• the Site or its servers are free of viruses or other harmful components.

Nothing in this Clause limits any statutory warranty or right you may have under the CPA in respect of Products.

15. Limitation of liability

To the fullest extent permitted by law:

• We shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profit, loss of revenue, loss of business, loss of opportunity, loss of data, or business interruption, arising out of or in connection with your use of the Site, any Quotation, any order, or any Product or Service, whether in contract, delict, statute or otherwise, and whether or not we have been advised of the possibility of such damages.
• Our total aggregate liability to you in respect of any order, or in respect of any use of the Site, shall not exceed the total amount actually paid by you to us in respect of that order.
• We shall not be liable for any loss or damage arising from any matter contemplated by Clause 5 (E&OE), save where the error, inaccuracy or omission in question was made fraudulently or with gross negligence.
• We shall not be liable for any illness, allergic reaction, injury or loss arising from your failure to observe the ingredient, allergen, storage, handling or consumption information provided with the Products (see Clause 6).

Nothing in this Clause limits or excludes any liability that cannot lawfully be limited or excluded under the CPA or any other applicable law.

16. Force majeure

We shall not be liable for any failure or delay in performing our obligations where that failure or delay is caused by an event beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, civil unrest, strikes, lockouts, government action, changes in law, load-shedding or other utility failure, failure of suppliers, failure of transport, cyber-attack, or any other event of similar nature.

Where a force majeure event occurs, we will notify you as soon as reasonably practicable, and our obligations will be suspended for the duration of the event. If the event continues for more than sixty (60) days, either party may terminate the affected order on written notice, in which case we will refund any amount paid by you in respect of Products not yet delivered, less any costs already incurred.

17. Indemnity

You agree to indemnify, defend and hold harmless Jigglez Jello Art (Pty) Ltd, its directors, officers, employees, agents and suppliers from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• your breach of these Terms;
• your use of the Site in a manner not authorised by these Terms;
• any information, specification, design or instruction supplied by you that is inaccurate, incomplete or misleading;
• any claim by a third party arising from your use, service or distribution of the Products or Services.

18. Third-party links

The Site may contain links to third-party websites and services, including WhatsApp and social media platforms. Such links are provided for convenience only. We do not control, endorse, or assume responsibility for the content, policies or practices of any third-party website or service. Your use of any third-party website or service is governed by its own terms and conditions and privacy policy.

19. Termination

We may suspend or terminate your access to the Site, or any order, immediately and without notice, if:

• you breach these Terms;
• we are required to do so by law; or
• we reasonably believe that your use of the Site poses a risk to us, to other users, or to any third party.

Termination does not affect any right or obligation accrued before termination, and does not affect any provision of these Terms that is intended to survive termination, including Clauses 5, 6, 12, 14, 15, 17 and 21.

20. General

20.1 Entire agreement

These Terms, together with any order confirmation and any Quotation expressly incorporated into it, constitute the entire agreement between us in respect of the Site and any order, and supersede all prior or contemporaneous communications, representations, warranties and agreements, whether written or oral.

20.2 Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

20.3 No waiver

No failure or delay by us in exercising any right under these Terms shall operate as a waiver of that right, nor shall any single or partial exercise of any right preclude any further exercise of that right or of any other right.

20.4 Assignment

You may not assign, transfer or sub-contract any of your rights or obligations under these Terms without our prior written consent. We may assign, transfer or sub-contract our rights and obligations without your consent.

20.5 No third-party rights

Save as expressly provided in these Terms, no person who is not a party to these Terms has any right to enforce any provision of them.

20.6 Notices

Any notice to be given under these Terms must be in writing and sent to the email address set out in Clause 23, or to such other address as either party may notify to the other in writing. Notices sent by email are deemed received on the next business day after sending, unless the sender receives a delivery failure notification.

20.7 Language

These Terms are drafted in English. Any translation is provided for convenience only. In the event of any conflict or inconsistency, the English version prevails.

20.8 Whole agreement and survival

These Terms remain in force until amended or replaced by us in accordance with Clause 22. Provisions that by their nature are intended to survive termination or expiry shall so survive.

21. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of South Africa.

Subject to Clause 11 (Consumer rights) and to any mandatory consumer protection provisions in your country of residence, any dispute arising out of or in connection with these Terms, the Site, or any order shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.

Nothing in this Clause prevents either party from seeking urgent interim or injunctive relief in any court of competent jurisdiction.

22. Changes to these Terms

We may update these Terms as the Site and our Products evolve. The date at the top of this page indicates the current version. Where changes are material, we will take reasonable steps to bring them to your attention. Your continued use of the Site after any modification constitutes acceptance of the updated Terms.

23. Contact and complaints

If you have any questions about these Terms, or if you wish to lodge a complaint in connection with the Site, any order, or any Product, please contact us:

We aim to acknowledge complaints within five (5) business days and to resolve them within a reasonable time. If you are not satisfied with our response, you may refer the matter to the National Consumer Commission or the Consumer Goods and Services Ombud, where applicable.